Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Infinity Hair Loss Clinic ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, contact us, or book a consultation. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Infinity Hair Loss Clinic is the data controller responsible for your personal information.
Address: 209 Cowbridge Road East, Canton, Cardiff, CF11 9AJ
Email: [email protected]
Phone: 07719 741616
The information we collect
Depending on how you interact with us, we may collect:
Contact details — your name, email address and phone number when you book a consultation, request a callback or download our guide.
Health-related information — details about your hair, scalp condition and hair loss concerns that you choose to share with us. This is "special category data" and is handled with extra care (see below).
Enquiry details — any information you include in messages, forms or calls.
Technical and usage data — your IP address, browser type, device information and how you use our website, collected via cookies and similar technologies (see our Privacy Policy).
How we use your information
To respond to your enquiry and arrange your consultation.
To provide you with the treatments, information and aftercare you request.
To send you the free guide or information you have asked for.
To improve our website, services and marketing.
To meet our legal and regulatory obligations.
Our lawful basis for processing
We rely on the following lawful bases under UK GDPR:
Consent — where you have given clear permission, for example to receive marketing or download our guide.
Contract — to provide the consultation and services you have requested.
Legitimate interests — to run and improve our clinic and respond to enquiries, where this does not override your rights.
Explicit consent (special category data) — we only process health-related information with your explicit consent, so that we can assess suitability and provide appropriate treatment.
Advertising and the Meta (Facebook & Instagram) Pixel
We use the Meta Pixel and similar advertising tools on our website. These help us measure the effectiveness of our advertising and show relevant ads to people who may be interested in our services. This means certain data — such as pages visited and actions taken on our site — may be shared with Meta Platforms Ireland Ltd. You can control this through your cookie settings and your Facebook/Instagram ad preferences.
Advertising and the Google Ads Network
We use Google Ads and related advertising tools on our website. These help us measure the effectiveness of our advertising and show relevant ads to people who may be interested in our services. This means certain data — such as pages visited and actions taken on our site — may be shared with Google Ireland Ltd. You can control this through your cookie settings and your Google Ads settings at adssettings.google.com.
Who we share your information with
We do not sell your data. We may share it with trusted third parties who help us run our business, including:
Our website, CRM and booking platform provider (app.EmberST8.co.uk)
Advertising and analytics providers (Meta, Google).
Professional advisers and regulators where legally required.
How long we keep your data
We keep your personal information only for as long as necessary to provide our services, meet our legal obligations and resolve any disputes. Health records are retained in line with relevant professional and legal guidance. After this, your data is securely deleted.
How we protect your data
We use appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse.
Your rights
Under UK GDPR you have the right to:
Access the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your data ("right to be forgotten").
Restrict or object to certain processing.
Withdraw consent at any time.
Request a copy of your data in a portable format.
To exercise any of these rights, contact us at [email protected].
Complaints
If you have a concern about how we handle your data, please contact us [email protected]
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
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209, Cowbridge Road East, Cardiff, CF11 9AJ
07719 741616
Copyrights 2026 | Infinity Hair Loss Clinic™ | Terms & Conditions | Privacy Policy | Cookie Policy
Copyrights 2026 | Infinity Hair Loss Clinic™